The Four-part Plan to Achieve Client Satisfaction and Increase the Probability of Repeat Business Businesses are built on the satisfaction of their clients. Unhappy customers directly impede a company’s success, yet satisfied clients lead to business growth and strong profitability. But client satisfaction isn’t achieved overnight. It’s realized throughout the entire client journey and relies on a variety of interactions with different roles within a company. The following four stages explain the critical touch points to achieve client satisfaction. Read more here.